Defend every enrollment.
Score is nightly compliance call scoring. It reviews enrollment calls for CTM and compliance risk and surfaces the calls that need attention — before a complaint becomes a CMS problem.
The problem
One mishandled call can become a CTM you answer for months later. Manual QA samples a tiny fraction of calls and finds problems too late.
How it works
- 01
Calls flow in daily.
- 02
Score evaluates each for compliance and CTM risk overnight.
- 03
You get a ranked review queue every morning.
What you get
- 25% lower CTM rate
- Full-coverage QA
- Faster remediation
Where it fits
Solutions
Built inside the agencies we sell to.
UnifiedYield products run in Unified Growth Partners' owned Medicare agencies every day before they're ever sold. You're not buying a vendor's theory. You're buying what operators already trust.
Frequently asked questions
What is CTM?
CTM stands for Complaint-to-Medicare, a beneficiary complaint routed to CMS. High CTM rates threaten a plan's standing.
Does it replace QA staff?
It scales them — every call scored, humans focus on the flagged ones.